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Printable Return/Exchange form (.pdf version)
Printable Return/Exchange form (Word version)
Please note the following Return/Exchange conditions:
- Worn shoes are not exchangeable or returnable. When you try on the shoes, wear socks or stockings, and only wear them on carpet. If the soles are scuffed, we cannot take them back.
- The shoes must be returned in the same condition they were received. Save the box that the shoes were shipped in! Please wrap all returns in an outside container (box or bag).
- Shoes or bags that have been dyed are not returnable or exchangeable.
- Handbags and evening bags must have all the tags still attached and have not been used in order to receive a refund.
- Shoes must be returned to the Lakewood Mall, Aberdeen, South Dakota address listed below. This may not be the return address on the box. Some items sold on this site are shipped directly from the manufacturer. Please make sure to cross out the old shipping label on the box before sending merchandise back for return or exchange. It is suggested that you return items using insured mail or UPS. We can not be responsible for items lost in shipping. All return postage will be paid by the customer.
- A 20% fee will be deducted from the return if the shoes are sent directly back to the manufacturer.
Follow these instructions to receive a full refund or to make an exchange within 30 days of purchase:
- Enclose return item(s) and attach the shipping label to your return package. To help us expedite your return, include all original packaging materials (including original box), and remove all address references from your return package before attaching the shipping label. Attach the shipping label away from seams or closures and protect the label by covering it with clear plastic tape. Do not ship to the manufactureer, ship only to the address below. (A 20% fee will be deducted from the return if the shoes are sent directly back to the manufacturer.)
- Ship to:
Bur-Mar's Shoes
3315 6th Ave. SE
Lakewood Mall
Aberdeen, SD 57401
- Take your return package to a convenient UPS shipping location or US Postal Service location.
Click here for a printable Return/Exchange Form (.pdf version)
(includes shipping label)
Click here for a printable Return/Exchange Form (.Word version)
(includes shipping label)
Still need help? Contact us at 888-594-4139 or email kathy@burmarshoes.com
Please note: Products that you return or exchange must be unworn. There is no guarantee for wear or tear or any damage related to the manufacturer.
Please allow 1 to 2 billings cycles for credit to appear on monthly statement or other account used to make your purchase.
We hope the following services add to your burmarshoes.com experience:
- Free ground shipping on domestic orders,
does not include
Canada, Hawaii or Alaska.
- No Sales tax on orders outside of South Dakota.
- Discount information when you register your email address.
- 30 day money back guarantee for unworn merchandise, in original condition.
Burmarshoes.com offers customer service 7 days a week to meet all our customer needs.
There are 3 ways to reach us:
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